Version v1 · Effective 9 September 2026
Overview
These terms govern your use of the Longaevitas Health platform, a technology platform for doctor-led personalised preventative care and longevity planning. Longaevitas Health is a wellness and screening platform. It is not a hospital, clinic or emergency service, and it does not itself practise medicine. Clinical interpretation is performed by independent HPCSA-registered doctors who contract with the platform and who act under their own professional registration, judgement and indemnity. Diagnosis, treatment and prescriptions remain with your own treating GP or specialist.
By creating an account, purchasing a VitaPrint Cycle, or otherwise using the platform, you agree to these terms and to the documents they refer to: the Privacy Policy, the Medicolegal Terms, the Refunds and Cancellations Policy and, once you start a cycle, the Member Consent you sign. Each is available on this site at any time for you to read, download and store. To the maximum extent allowed by the Consumer Protection Act 68 of 2008 and other South African law, our liability for use of the platform is limited as set out in clause 10.
1. Definitions
These words carry the following meaning wherever they appear in these terms.
- Platform means the Longaevitas Health website, member portal, member app and related services operated by Longaevitas Health (Pty) Ltd.
- We, us, our means Longaevitas Health (Pty) Ltd, the platform operator. You and member mean the individual person who holds an account.
- Measurements means the information you submit for a cycle: your health assessment answers, your body metrics and your biomarker results.
- VitaPrint means the health blueprint the platform builds from your measurements, expressed as system scores, risk stratification and your Longaevitas Age.
- VitaPrint Cycle means one paid round of the service, running through measure, analyse and plan.
- VitaPrint Analysis means the doctor-led interpretation of one cycle, delivered with your longevity plan and preventative care plan.
- Screening means structured risk stratification: measuring and interpreting your data to show where your risk sits against longevity reference ranges and to flag results that warrant attention. Screening is not diagnosis.
- Longaevitas doctor means an independent HPCSA-registered doctor contracted to the platform who performs clinical interpretation under their own registration, judgement and indemnity.
- Vita means the platform assistant that helps you navigate your VitaPrint and lets you escalate a question to a Longaevitas doctor. Vita is not a doctor and does not give medical advice.
- Your GP or specialist means your own treating clinician, outside the platform, who remains responsible for diagnosis, treatment and, outside a longevity programme, for prescriptions.
2. Who may use the platform
You must be 18 years or older and have full legal capacity to contract to create an account, purchase a VitaPrint Cycle, redeem a gift code, or submit health information to us. The platform is built for adults and we do not offer paediatric assessment, testing or clinical review. Information about a person under 18 is special personal information under the Protection of Personal Information Act, and we do not knowingly process it. If we find that an account belongs to a person under 18, we will suspend it, stop processing, and delete the information unless the law requires us to keep it.
You may not create an account on behalf of another adult, or submit another person's biomarker results or health history as your own. Each account represents one person, and the analysis is only valid for the person whose measurements were submitted.
3. Where we fit in the healthcare system
Longaevitas Health operates in the wellness and screening lane of healthcare. Screening means structured risk stratification: we measure and interpret assessment answers, body metrics and biomarkers to show where your risk sits relative to longevity reference ranges, and to flag results that warrant attention. Screening does not mean diagnosis. A screening result is not a finding of disease, does not confirm or exclude any condition, and does not replace diagnostic testing, examination or treatment by your own GP or specialist. Where a result falls outside expected ranges, the platform directs you to your own GP or specialist for diagnosis and management.
4. Medical schemes and wellness benefits
Longaevitas Health (Pty) Ltd is not a medical scheme, a medical scheme administrator, a managed care organisation, or an accredited healthcare broker, and nothing on the platform is medical scheme business as defined in the Medical Schemes Act 131 of 1998. We do not provide, underwrite or guarantee any medical scheme cover or benefit. Where we refer to wellness, screening or preventative benefits, we mean benefits offered by your own medical scheme, gap cover or employer wellness programme under their rules. Whether a benefit applies to a VitaPrint Cycle, how much is covered, and whether a claim is paid, is decided solely by that scheme or programme. You remain responsible for the full amount payable to us if a claim is reduced, rejected or reversed. Any illustration of savings is an example only and is not advice about which scheme, plan or benefit option to choose.
5. Payment and refunds
Each VitaPrint Cycle starts with payment. You will be asked to pay for your cycle before you can complete your assessment, add your body measurements, download your lab form or upload your biomarker results. Every purchase is once-off. We do not sell subscriptions, nothing renews automatically, and nothing is charged to you again unless you choose to buy something else. Laboratory tests are billed separately by the laboratory at a rate that differs per medical aid, and are never included in what you pay us.
You can cancel and claim a full refund within 7 days of payment, as long as you have not started your health assessment. This is our only refund policy. There is no partial refund tier. The moment your first assessment answer is saved, the service has begun to be performed with your express agreement, and no refund of any part of the price is available from that point. The same applies once the 7 day window has passed, once your blood has been collected, or once your analysis has been delivered. Any unused cycles remain in your account and do not expire, so you can complete them whenever you are ready.
Cooling-off right. Section 44 of the Electronic Communications and Transactions Act 25 of 2002 allows you to cancel an electronic transaction without reason or penalty within seven (7) days of the transaction and receive a full refund. Under section 42(2) of that Act the right falls away for services that have begun to be performed with your express agreement. For us that point is your health assessment: by saving your first assessment answer you expressly agree that performance has begun, and from that moment no refund is available. This cooling-off right is our only refund policy.
Full detail, including duplicate payments, gift codes, cycles we cannot complete, how to claim and how long a claim takes, is set out in the Refunds and Cancellations Policy.
6. There are no subscriptions and nothing renews
We do not sell subscriptions or memberships. Every VitaPrint Cycle, every catalogue analysis option, every programme joining fee and every programme review is a separate once-off purchase at the price shown to you before you pay. There is no recurring agreement to cancel, no renewal date, and no automatic charge. Because nothing renews, the notice and cancellation provisions of section 14 of the Consumer Protection Act 68 of 2008 do not arise.
Anything you have paid for and not yet used stays in your account and does not expire, so you can use it whenever you are ready. If we stop offering a service you have already paid for and not used, we refund it in full.
7. Clinical limits and escalation
The platform itself never diagnoses, treats or prescribes, and it is not an emergency service. The VitaPrint Cycle, the Personalised Preventative Care service and every catalogue analysis option are screening and education, and never result in a prescription from us. Longevity programmes work differently and are described in section 7B: within a programme, an independent doctor may prescribe from a fixed programme medicine list after a live consultation with you, on their own clinical judgement and under their own registration. If you have symptoms that need urgent attention, call your nearest emergency department or emergency services immediately rather than using the platform.
Clinical questions are raised through Ask Vita, which is the only route by which a member reaches a Longaevitas doctor. Our support team handles account, payment and technical matters and does not answer clinical questions. Where your results warrant medical attention, the platform and your Longaevitas doctor will direct you to your own GP or specialist, who remains responsible for diagnosis, treatment and, outside a longevity programme, for prescriptions.
The full clinical boundaries, including asynchronous care, scope of practice, escalation of abnormal results and how Vita learns from member trends, are set out in the Medicolegal Terms, which form part of this agreement.
7A. Doctor questions and Vita Energy
Each VitaPrint Cycle includes one question to a Longaevitas doctor. Additional doctor questions cost R195 each. The fee is quoted and locked at the moment you open the question, so a question that is already open keeps the price it was opened at, even if our published price changes afterwards. A doctor question is advanced triage only: the doctor gives a differential impression, checks for red flags, tells you how urgently you should be seen, and refers you to your own GP or specialist where you need to be examined. Doctors do not prescribe, do not issue sick notes or medical certificates, and do not change existing doses. Each question allows up to three doctor replies, and photographs may be attached until the doctor sends their first reply.
Vita Energy is the unit that lets you ask Vita, your longevity co-pilot, a question or send a food photo. One Energy is one question or one photo. Every new cycle tops your Energy back up to a full 100, and Energy does not roll over from one cycle to the next. If you run out before your cycle ends, you can top up for R95, which refills you to a full 100. Energy is spent when Vita processes what you send, including where Vita identifies that a photo is a laboratory report and points you to the right place to upload it.
Energy top-ups are once-off purchases. Each top-up is a single R95 charge that you choose to make, and nothing recurs. Refund treatment for doctor questions and for Energy is set out in the Refunds and Cancellations Policy.
7B. Longevity programmes and courses
A longevity programme is a separate, optional service that you may be invited to join after a completed VitaPrint Cycle, because your own results and answers indicate it. Programmes for vitamin D, hair, skin and erectile function are lifelong: R395 to join, and R395 for each review you choose to have. The smoking and the alcohol services are structured courses: R1,495 for one intake plus three monthly reviews, locked to that course. Weight care follows the programme structure and pricing shown to you before you pay. You are never obliged to buy a further review, and a programme stops costing you anything the moment you stop asking for reviews.
Before you can join, and before you pay, a suitability screen is run against your own results and answers. Where that screen shows something that should be assessed by your own doctor, you are not enrolled, you are not charged, and a signed referral letter for your own GP is issued instead, naming the reason.
Care inside a programme is provided by an independent HPCSA-registered practitioner, not by Longaevitas Health. That practitioner may prescribe only from the fixed medicine list approved for that programme, only where they judge it clinically appropriate, and only after a live consultation with you where a new prescription is involved. They may decline to prescribe, may stop your programme medicine at any time, and may refer you to your own GP or a specialist. Programme medicines are dispensed by a pharmacy, not by us, and the pharmacy bills you for the medicine separately.
Refunds for programme joining fees, reviews and courses are set out in the Refunds and Cancellations Policy.
8. Data and privacy
Your measurements and analyses are health information and are treated as special personal information under the Protection of Personal Information Act. We process them to deliver your VitaPrint Analysis, longevity plan and preventative care plan, and we keep clinical records for the periods the law requires. Your rights of access, correction, objection, export and deletion, the parties we share information with, cross-border transfers, retention periods and how to complain to the Information Regulator (South Africa) are set out in the Privacy Policy and in the PAIA Manual. Consents specific to clinical communication, de-identified cohort learning and telehealth are recorded in the Member Consent you sign before your first cycle.
9. Intellectual property
The platform, the VitaPrint methodology, the scoring and risk models, Vita, and all content, software, designs and marks on the platform belong to Longaevitas Health (Pty) Ltd or its licensors. You receive a personal, non-exclusive, non-transferable right to use the platform and to keep and share your own outputs for your own health purposes, including with your GP or specialist. You may not copy, scrape, reverse engineer, resell or use our content or models to build a competing product, and you may not use our name or marks without written permission. Your measurements remain yours; nothing in this clause gives us ownership of your health information.
10. Liability and indemnity
To the maximum extent permitted by the Consumer Protection Act 68 of 2008 and other applicable South African law, Longaevitas Health (Pty) Ltd is not liable for loss or harm arising from reliance on educational outputs of the platform, from clinical decisions made by a Longaevitas doctor or by your own treating clinician, or from your failure to seek independent medical care where indicated. We are not liable for indirect or consequential loss, for laboratory error or turnaround, for the acts of third-party retailers or wellness partners, or for information you gave us that was incomplete or inaccurate. Nothing in these terms excludes liability that cannot be excluded by law, including liability for gross negligence or for death or personal injury caused by us.
You indemnify us against claims, losses and costs arising from your breach of these terms, from information you submitted that was not yours or was materially inaccurate, or from your use of the platform for a purpose it is not intended for. This clause replaces, and is the only, liability and indemnity provision in this agreement.
11. Regulation and complaints
Longaevitas doctors are registered with the Health Professions Council of South Africa ("HPCSA") and are bound by the HPCSA ethical rules, including those governing telemedicine and asynchronous care. Longaevitas Health (Pty) Ltd is the platform operator and is not itself a registered healthcare practitioner.
Step 1, raise it with us. Send any complaint, clinical or otherwise, to support@longaevitashealth.com with your name, the cycle or analysis concerned, and what went wrong. We acknowledge within 5 business days.
Step 2, clinical review. Complaints involving clinical judgement, the content of a VitaPrint Analysis, a referral decision or a doctor's conduct are recorded by our operations team and referred to a practitioner on the platform who was not involved in your care. You may also take the matter to the HPCSA directly at any time. You receive a written outcome within 30 business days, or an explanation of the delay and a revised date. Where a complaint suggests a possible adverse event, it is logged and reviewed through our clinical quality process.
Step 3, independent escalation. You do not have to exhaust our internal process first, and nothing here limits your rights. You may lodge a complaint about a practitioner directly with the HPCSA (Legal and Regulatory Affairs, PO Box 205, Pretoria 0001, legalmed@hpcsa.co.za, www.hpcsa.co.za). Complaints about privacy or personal information may go to the Information Regulator (South Africa) as set out in our Privacy Policy. Complaints about the commercial transaction may go to the National Consumer Commission or the Consumer Goods and Services Ombud.
We do not penalise, suspend or refuse service to a member because they have lodged a complaint.
12. Supplier information
Disclosed in terms of section 43 of the Electronic Communications and Transactions Act 25 of 2002. Longaevitas Health (Pty) Ltd, registration number 2025/413084/07, a private company incorporated in the Republic of South Africa, of 18 Kent Road, Dunkeld West, Randburg, 2196. Contact: support@longaevitashealth.com. Website: longaevitashealth.com. We provide access to a doctor-led preventative care and longevity-planning platform. Prices are quoted in South African Rand, include value-added tax where applicable, and are shown in full before you confirm payment. Payment is taken by our third-party payment processor over a secure connection; we do not store your card details.
13. Changes to these terms
These terms are versioned. Material changes are notified in-app and take effect on the date shown at the top of this page. Continued use of the platform after the effective date constitutes acceptance of the updated terms. The current version of every document is always the one shown on this site.
These terms are governed by the laws of the Republic of South Africa and are drafted against the National Health Act 61 of 2003, the HPCSA ethical rules, the Protection of Personal Information Act, the Electronic Communications and Transactions Act and the Consumer Protection Act. The current version is provided for transparency and does not constitute legal advice. Questions: support@longaevitashealth.com.
The platform, your doctor and your fees
Longaevitas Health is a technology and administration platform. It is not a medical practice, it does not employ doctors, and it never provides clinical services itself.
Every doctor on the platform is an independent practitioner registered with the HPCSA, practising under their own registration, practice number and professional indemnity, and carrying clinical responsibility for their own work.
Longaevitas Health collects the practitioner's professional fee as a disclosed payment agent and pays it over in full. Longaevitas Health charges only its own administration and technology fee.
A practitioner may not invoice you separately, ask you for a top-up, or take payment outside the platform.
Longaevitas Health does not claim from any medical scheme on your behalf, and does not submit any account to a scheme.
Your VitaPrint Analysis is delivered in writing and never results in a prescription from us. Where a longevity programme involves a new prescription, your doctor holds a live consultation with you before writing it. Your doctor answers in writing, and refers you for in-person care whenever they judge that it is needed.
Your treating practitioner is the responsible party for your clinical record. Longaevitas Health processes that record as their operator, on their instruction only, under a written operator agreement, with confidentiality, security safeguards and breach notification obligations.