Practitioner applicants
Applicant privacy notice, version 1
This notice explains how Longaevitas Health (Pty) Ltd handles the information you give us when you apply to provide services on the platform as an independent practitioner. It is separate from the notice that covers members, and your application is not a clinical record.
What we collect
- Your name, email address and mobile number.
- Your profession, HPCSA number, practice number and province.
- Anything you write to us in the application, including your message to the reviewer.
- If your application is approved: your identity document, qualification, HPCSA registration, proof of practice number, professional indemnity cover and bank confirmation, plus your signature and practice details.
- Basic technical information created when you submit the form, such as the time of submission, used to prevent abuse.
Why we collect it
- To confirm who you are and that you are registered and in good standing to practise.
- To decide on your application and set you up as a practitioner on the platform.
- To meet our own legal, regulatory and record-keeping duties as a platform.
- If approved, to pay your professional fees against your own practice and HPCSA numbers.
Our lawful basis
We process your information because it is necessary to conclude and perform a contract with you, to comply with obligations imposed on us by law, and for our legitimate interest in running a safe, verified panel of practitioners. Where we rely on your consent, you may withdraw it, but we may then be unable to continue with your application.
Who can see it
- Our admin and operations reviewers, and no one else internally.
- Our operators who host and secure the platform and send our email, under written operator agreements.
- A regulator, professional body or court where we are required or entitled to disclose.
We do not sell your information, and we do not use it for marketing. Members never see your application.
How we protect it
Access is restricted to reviewers, documents are stored privately and reached only through short-lived links, and every decision on your application is logged with the reviewer and the reason. We never create or hold a password for you: you choose your own through a single-use link that expires.
How long we keep it
- A declined application, and the documents attached to it, are removed after 12 months.
- An approved application becomes part of your practitioner record and is kept for as long as you provide services, and afterwards for the period our own legal and tax obligations require.
- A record that a decision was made, and by whom, is kept for the audit trail even after the underlying details are removed.
Your rights
- Ask us for a copy of the information we hold about your application.
- Ask us to correct anything that is wrong or out of date.
- Ask us to delete your application where we are not required to keep it.
- Object to processing, or withdraw a consent you gave us.
- Complain to the Information Regulator of South Africa if you believe we have handled your information unlawfully.
Contact
Write to our Information Officer at privacy@longaevitashealth.com. We answer applicant requests within 30 days.