Question 1

Why should I do longevity planning?

Accepted Answer

Because the best time to look after your health is before something goes wrong. Longevity planning helps you understand where your body is today, where it is heading, and the small, specific changes that keep you feeling your best for longer.

Question 2

What is Longaevitas Health?

Accepted Answer

Longaevitas Health is a doctor-led personalised preventative care and longevity planning platform. We combine clinical health assessments and biomarker analysis to give you personalised recommendations, targeted supplement guidance and proactive support to optimise your health.

Question 3

What is preventative care, and how is it different from seeing a doctor when I am unwell?

Accepted Answer

Preventative care looks for early signals and acts on them before they become problems. A usual visit to the doctor starts when you already feel unwell; Personalised Preventative Care starts while you still feel fine, so you have more time and more options.

Question 4

Why start now if I feel healthy?

Accepted Answer

Feeling healthy and being optimal are not the same thing. Many important markers, like blood sugar control, cholesterol and inflammation, shift silently for years. Knowing your baseline now means you can spot changes early and keep feeling as good as you do today.

Question 5

Why choose Longaevitas?

Accepted Answer

Because you get the full picture and a plan to act on it. Longaevitas doctors analyse your assessment, body metrics and biomarkers together, Vita supports you every day, and our programmes give you targeted help when you need it, all in one place.

Question 6

Who is Longaevitas for?

Accepted Answer

Anyone 18 or older who wants to understand their body and take a proactive approach to their health. Whether you want more energy, better sleep, a healthier heart or simply to age well, your VitaPrint meets you where you are.

Question 7

Who are the Longaevitas doctors?

Accepted Answer

Longaevitas doctors are registered medical practitioners in South Africa with a special interest in longevity and preventative medicine. They analyse every VitaPrint and guide every programme.

Question 8

Is Longaevitas a replacement for my GP?

Accepted Answer

No. Longaevitas works alongside your existing care. We give you deeper insight into your health and a personalised plan, which you are always welcome to share with your own doctor.

Question 9

Where is Longaevitas available?

Accepted Answer

Longaevitas Health is available to members across South Africa. Everything happens through your member dashboard, with blood tests done at a laboratory near you.

Question 10

Do you sell supplements?

Accepted Answer

No. We do not manufacture or dispense supplements. Our doctors recommend evidence-based, generic supplements tailored to your biology and show you where they are commonly available, so you can buy from the retailer of your choice.

Question 11

How do I get started?

Accepted Answer

Start with your VitaPrint. Create your account, complete your health assessment and body metrics, and we will guide you through your blood tests from there.

Question 12

What is the VitaPrint Cycle?

Accepted Answer

Your VitaPrint Cycle brings together your health assessment, body metrics and longevity blood tests. Our doctors analyse them to create your VitaPrint and your personalised longevity and preventative care plan, and Vita helps you put it into action.

Question 13

What is included in my VitaPrint?

Accepted Answer

Your VitaPrint includes your Longaevitas Age, Health System Scores, Longevity Risks and a Personalised Preventative Care Plan, all created by Longaevitas doctors from your assessment, body metrics and biomarkers.

Question 14

What is the Doctor-led VitaPrint Analysis?

Accepted Answer

It is the clinical heart of your VitaPrint. A Longaevitas doctor uses evidence-based longevity medicine to interpret your assessment, body metrics and biomarkers together, and turns them into personalised insights and recommendations.

Question 15

Which blood tests are included?

Accepted Answer

Your longevity blood tests look across your heart, metabolism, hormones, thyroid, liver, kidneys, inflammation and key nutrients. Our doctors chose each marker because it tells you something meaningful about how you are ageing.

Question 16

Do I need my own blood results?

Accepted Answer

No. We can retrieve recent results from your pathology laboratory for you, or arrange specialised longevity tests through our laboratory partner. The laboratory bills its own fee separately.

Question 17

How long does it take to get my VitaPrint?

Accepted Answer

Once your blood results are in, our doctors get to work on your analysis, and we let you know the moment your VitaPrint is ready in your member dashboard.

Question 18

Do I need a video call for my VitaPrint?

Accepted Answer

No. Your VitaPrint is completed around your schedule. You share your health information in your own time and our doctors do the rest, with no appointment to book.

Question 19

How often should I do a VitaPrint Cycle?

Accepted Answer

We recommend a new cycle every six months. It is often enough to see real progress and catch changes early, without testing more than you need.

Question 20

Is the biological age check free?

Accepted Answer

Yes. Your biological age check is completely free and unlocks wellness partner discounts. It is a quick estimate on its own; your VitaPrint Cycle is the paid service with your full doctor-led analysis and plan.

Question 21

What is biological age?

Accepted Answer

Your biological age reflects how old your body behaves, rather than how many birthdays you have had. Your Longaevitas Age shows whether your body is ageing faster or slower than your years, and what you can do about it.

Question 22

What will I learn about my body?

Accepted Answer

You will see how each of your health systems is doing, from heart and metabolism to hormones, sleep and recovery, what your Longevity Risks are, and which changes will make the biggest difference for you.

Question 23

How do I understand my results?

Accepted Answer

Your VitaPrint explains every result in plain language. Each marker shows whether it is optimal, and your doctors explain what it means for you and what to focus on.

Question 24

What happens after I get my results?

Accepted Answer

You get a personalised plan to act on straight away. Vita helps you build habits around it, you can add any of our programmes for targeted support, and your next cycle shows you how far you have come.

Question 25

How do my results change over time?

Accepted Answer

Every cycle compares your latest results with your previous ones, so you can see what has improved and what needs more attention. Your plan is updated each time to match where you are now.

Question 26

Can I share my results with my own doctor?

Accepted Answer

Yes. You can download your VitaPrint and share it with any healthcare professional you see. It is your health information and it goes wherever you need it.

Question 27

Who is Vita?

Accepted Answer

Vita is your longevity co-pilot. She helps you understand your plan, build meal, training and sleep routines, log your progress and stay on track every day.

Question 28

Can I chat to Vita on WhatsApp?

Accepted Answer

Yes. Vita lives on WhatsApp too, so you can ask questions, log meals and supplements, and get your weekly grocery list without opening another app.

Question 29

Can Vita answer medical questions?

Accepted Answer

No. Vita is a longevity co-pilot, not a doctor, and she does not give medical advice. For clinical questions you can ask a Longaevitas doctor directly from your member dashboard.

Question 30

What can Vita help me with?

Accepted Answer

Meal plans, grocery lists, training and recovery routines, sleep habits, supplement tracking and daily check ins. She turns your plan into small steps that fit your life.

Question 31

What are the Longevity Programmes?

Accepted Answer

Doctor-led programmes you can add to your plan when the time is right for you: Weight Management, Heart Health, Hair Loss, Acne, Vitamin D, ED, Smoking and Alcohol. Longaevitas doctors guide you through every step.

Question 32

How do I join a programme?

Accepted Answer

Choose a programme from your Longevity Plan, answer a few short questions, and a Longaevitas doctor takes it from there with a personal plan for you.

Question 33

Can I join more than one programme?

Accepted Answer

Yes. You can join any programmes that suit you, and bring them all into a single review with your doctor.

Question 34

Can I get a prescription through a programme?

Accepted Answer

Yes, when it is right for you. Your Longaevitas doctor speaks with you and can prescribe treatment as part of your programme.

Question 35

How do programme reviews work?

Accepted Answer

You book one review and choose which of your programmes to include. You answer a short update for each, then meet your doctor in a single video session.

Question 36

How long does a programme last?

Accepted Answer

As long as it helps you. Every programme is designed for the long term, with reviews whenever you need them and a recommended rhythm to keep you on track.

Question 37

How much does it cost?

Accepted Answer

A VitaPrint Cycle is R795. Our programmes are R395 to join and R395 per review. Laboratory fees are billed separately by the laboratory.

Question 38

Is there a subscription?

Accepted Answer

No. There is no subscription and no lock in. You pay for each VitaPrint Cycle and each programme step when you choose to.

Question 39

Why are laboratory fees separate?

Accepted Answer

The laboratory bills you directly, and its rate depends on your medical aid. Keeping it separate means you only pay what applies to you, and many members use their wellness or savings benefits.

Question 40

Will I receive an invoice?

Accepted Answer

Yes. You receive a detailed invoice for each completed service, with your doctor's practice details and the codes your medical aid needs, so you can submit it for possible reimbursement.

Question 41

How do refunds work?

Accepted Answer

If your plans change, our refund policy explains what can be refunded and how. You can find it in our Terms of Service or contact our support team.

Question 42

Does my medical aid cover the laboratory fee?

Accepted Answer

Many medical aids cover some or all laboratory tests, and where they do not, your savings or wellness benefits may help. Your member dashboard shows what your plan is likely to cover.

Question 43

Can I claim the VitaPrint Cycle from my medical aid?

Accepted Answer

We do not claim from medical aids on your behalf, but you receive a detailed invoice that you can submit yourself. Depending on your plan, your savings or wellness benefits may reimburse you.

Question 44

Do I need a medical aid to join?

Accepted Answer

No. Anyone can join Longaevitas Health. If you do have a medical aid, adding it helps us show you which benefits could help.

Question 45

Is my health information private?

Accepted Answer

Yes. Your health information is stored on POPIA-compliant infrastructure and is never sold. You can export or delete it at any time from your member dashboard.

Question 46

Who can see my health information?

Accepted Answer

Only you and the Longaevitas doctors caring for you. Employers and partners never see individual health information.

Question 47

Can I delete my account?

Accepted Answer

Yes. You can ask for your account and health information to be deleted at any time from your member dashboard.

Question 48

Can I gift a VitaPrint?

Accepted Answer

Yes. You can gift someone a VitaPrint Cycle, the most meaningful way to say you care about their health.

Question 49

Does a gift code expire?

Accepted Answer

No. Gift codes never expire, so the person you gift can start their VitaPrint whenever the time is right.

Question 50

How do I redeem a gift code?

Accepted Answer

Visit our redeem page, enter your code and create your account. Your VitaPrint Cycle is ready to start straight away.

Question 51

Can my employer offer Longaevitas to our team?

Accepted Answer

Yes. Companies can give their teams VitaPrints, so every employee gets their own doctor-led plan, and the company gains a private, aggregate view of team health.

Question 52

Will my employer see my results?

Accepted Answer

No. Your employer never sees your individual health information. Companies only receive combined insights across large groups, never anything that could identify you.

FAQs

Getting started

Your VitaPrint Cycle

Understanding your results

Vita

Programmes

Pricing and payment

Medical aid

Privacy and security

Gifting

For employers

See where your health stands, and where it is heading.